At Santa Monica Movers, we pride ourselves on providing dependable service rooted in honesty and professionalism. For years, we operated without requiring reservation deposits, trusting customers to notify us in advance when plans changed. However, the recent rise in last-minute cancellations and “no-shows” has resulted in significant operational losses — including unused labor, fuel costs, and missed booking opportunities.
After careful evaluation, we concluded that continuing to absorb these losses is no longer sustainable. To protect our scheduling and maintain the high standard of service our customers expect, we have introduced a Refundable Reservation Deposit. Please review the updated guidelines for our Reservation Deposit, Cancellation, Re-Scheduling, and “No-Show” policies below:
Reservation Deposit: A reservation deposit is now required to secure all moving appointments. After submitting your reservation request, our coordinator will email an invoice for the deposit. The amount varies based on crew size and overall move complexity. All deposits are fully refundable when written cancellation is submitted at least 72 hours prior to the scheduled moving date.
Cancellations: To receive a full refund of your reservation deposit, cancellations must be submitted in writing via our online contact form no later than 72 hours before the scheduled move.
Re-Scheduling: We understand that plans may shift. Re-scheduling must be arranged by speaking directly with one of our agents at least 72 hours in advance. Updated pricing and crew availability may apply. Requests received within 72 hours of the move will result in forfeiture of the deposit.
“No-Show” Policy: Once a reservation deposit is paid, our team is assigned and committed to your scheduled move. If our movers arrive at the designated location and no one is present to proceed, your credit card will be charged 100% of the minimum quoted amount.
Late-Notice Cancellations: Cancellations made after 6 PM on the day before the scheduled move will incur a minimum charge equal to 3 hours of service. Our office closes at 6 PM and reopens at 8 AM, which means we cannot adjust morning crew assignments for notices received after closing.
These updated policies help us maintain efficient scheduling and reduce disruptions caused by last-minute changes. We appreciate your cooperation and thank you for choosing Santa Monica Movers.
Satisfied Customers
Crew Members
Moving Trucks
Years of Experience
At Santa Monica Movers, we redefine what it means to move with confidence. Every relocation is handled with precision, care, and genuine attention to detail. From start to finish, our team ensures a smooth, stress-free process that reflects our commitment to professionalism and customer trust.
“Booked last minute and they still arrived on time, wrapped everything carefully, and worked nonstop. They even helped rearrange furniture once we got to the new place. Fast, polite, and super organized — the smoothest move we've ever had.”
Maya K.
Santa Monica, CA“They handled our upright piano and antique furniture with such care, wrapping each piece like it was their own. No scratches, no issues, just calm professionalism all the way. Honest pricing too — exactly what they quoted upfront.”
“From the first call to the final box placement, everything went perfectly. The movers used floor runners, wrapped every item, and checked in with us before loading. They turned what's usually stressful into a genuinely positive experience.”
“They navigated our narrow staircase and tricky hallway without a single bump. The crew disassembled furniture quickly and reassembled it perfectly at the new spot. Truly skilled movers who make it all look effortless.”
“The communication was excellent before, during, and after the move. Everything arrived exactly as packed, and the team even stayed a few minutes extra to help us position furniture. I'll be recommending them to everyone I know.”
“We had a large office move and Santa Monica Movers made it seamless. They packed up every workstation with labels, moved us efficiently, and got us operational the same day. Extremely professional and courteous team.”
